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Delivery and Returns
FREE DELIVERY FOR ALL ORDERS OVER £59
Most purchases are shipped from our warehouse in Portsmouth by Royal Mail, to arrive within 7 business days from receipt of your order. For an additional charge of £8.50 per address, we can expedite delivery by Royal Mail Express Delivery to most destinations to arrive the following day if the order has been placed before 2pm Monday to Thursday.
Shipping Rates & Options:
METHOD COST ORDER ARRIVAL
Standard Delivery £4.95 5 - 7 Business Days
Express Delivery £8.50 Next Working Day:
If the order is placed before 2pm Monday to Thursday. Orders place on Friday will arrive on the following Monday. Orders placed over the weekend will arrive on the following Tuesday.
FREE DELIVERY FOR ALL ORDERS OVER £59International Orders
At present, all products can be made to a UK registered address only): If you wish to purchase L'Occitane en Provence items for overseas delivery, please visit www.loccitane.com.
Out of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled.
Returns Policy
It is Vnatural Well-being's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 28 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, salable condition.
Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. This does not affect your statutory rights. To return any items, please first contact Customer Service on 023 92593275 - Monday to Friday 9am to 5.30pm.
Send you returned items to:
VNATURAL WELL-BEING LTD.
Returns Department
Studio 1
Blendworth Farmhouse
Blendworth
Waterlooville
Hants PO8 0AG
Please allow one to three weeks from the day you return your package for your request to be processed.